Privacy Policy

1. Introduction

InCity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Profile photos and identification documents
• Payment information and transaction history
• Driver's license and vehicle registration (for captains)

Location Information

• Real-time location data during trips
• Pickup and drop-off locations
• Route information and trip history

Usage Information

• App usage patterns and preferences
• Device information and identifiers
• Log files and analytics data

3. How We Use Your Information

• Provide and improve our transportation services
• Match riders with captains and optimize routes
• Process payments and maintain transaction records
• Send notifications about trips and account updates
• Ensure safety and security of our platform
• Comply with legal obligations and resolve disputes
• Develop new features and analyze service performance

4. Information Sharing

We may share your information in the following circumstances:

• With Service Providers: Third-party companies that help us operate our services
• For Safety: With law enforcement when required by law or to protect safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you explicitly agree to share information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Compliance with international data protection standards

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services (may limit functionality)

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Trip data: 7 years for regulatory compliance
• Payment information: As required by financial regulations
• Account information: Until account deletion is requested
• Marketing data: Until you opt out of communications

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete that information promptly.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice in our mobile application

Your continued use of our services after any changes indicates your acceptance of the updated policy.